Welcome to Rajmahal
These Terms and Conditions govern your use of our website and your purchase of products from Rajmahal.
By accessing our website, placing an order, or using our services, you agree to these Terms and Conditions.
1. About Rajmahal
Rajmahal operates an online retail platform offering household products, kitchenware, hardware items, general merchandise, and other consumer products.
Throughout these Terms, the words “Rajmahal”, “we”, “us”, and “our” refer to the operator of Rajmahal.pk.
2. Website Use
You agree to use our website only for lawful purposes.
You must not:
- Attempt to gain unauthorized access to the website or its systems.
- Introduce viruses, malware, or harmful code.
- Use automated tools to interfere with the website’s operation.
- Copy or misuse website content for fraudulent or unlawful purposes.
- Provide false information when placing an order.
We reserve the right to restrict access to our website where misuse is suspected.
3. Product Information
We make reasonable efforts to ensure product descriptions, specifications, prices, photographs, and other information displayed on our website are accurate.
However:
- Product colors may appear slightly different depending on photography, lighting, or your display.
- Packaging may change without prior notice.
- Minor design or manufacturing differences may occur.
- Measurements and capacities may be approximate unless stated otherwise.
Images may sometimes include props or accessories for presentation purposes that are not included with the product unless specifically mentioned in the description.
4. Prices
All prices displayed on Rajmahal.pk are shown in Pakistani Rupees (PKR) unless otherwise stated.
Prices may change at any time without prior notice.
The price applicable to your purchase will generally be the price shown when your order is placed and confirmed.
In the event of an obvious pricing or technical error, we reserve the right to cancel the affected order and notify you.
5. Orders
Submitting an order through our website does not automatically guarantee acceptance.
We reserve the right to cancel or refuse an order for reasons including:
- Product unavailability.
- Incorrect pricing.
- Payment issues.
- Incorrect or incomplete customer information.
- Delivery restrictions.
- Suspected fraud or misuse.
- Technical errors.
We may contact you by phone, WhatsApp, SMS, or email to confirm your order.
6. Payments
Depending on availability, payment methods may include:
- Cash on Delivery.
- Bank transfer.
- Mobile wallets.
- Debit or credit card payments.
- Other payment methods displayed during checkout.
Orders requiring advance payment may not be processed until payment has been successfully received or verified.
7. Delivery
We aim to dispatch and deliver orders within the estimated timeframe displayed or communicated to you.
Delivery times are estimates and may be affected by:
- Courier delays.
- Public holidays.
- Weather conditions.
- Remote delivery locations.
- High order volumes.
- Events outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact number.
Additional delivery charges may apply for certain locations or products.
8. Cash on Delivery Orders
Customers placing Cash on Delivery orders agree to receive and pay for confirmed orders upon delivery.
Repeated refusal of legitimate confirmed orders may result in Rajmahal limiting Cash on Delivery availability for future orders.
9. Returns and Refunds
Returns, replacements, exchanges, and refunds are governed by our separate Refund and Returns Policy.
Customers should review that policy before making a purchase.
10. Warranty
Unless a specific warranty is mentioned on the product page, products are provided subject to the manufacturer’s warranty, if any.
Warranty claims may require:
- Proof of purchase.
- Original packaging.
- Warranty card.
- Inspection of the product.
Damage resulting from misuse, accidental damage, unauthorized repair, improper installation, or normal wear and tear may not be covered.
11. Intellectual Property
Unless otherwise stated, the content available on Rajmahal.pk, including:
- The Rajmahal name and branding.
- Website design.
- Text.
- Product photographs.
- Graphics.
- Logos.
- Marketing materials.
is owned by or licensed to Rajmahal.
Such content may not be copied, reproduced, republished, or commercially used without prior permission.
12. User Reviews and Content
If you submit reviews, comments, photographs, or other content to Rajmahal, you confirm that your submission:
- Is truthful to the best of your knowledge.
- Does not violate another person’s rights.
- Does not contain unlawful or offensive material.
- Does not contain malicious software or spam.
We may remove content that violates these requirements.
13. Limitation of Liability
To the extent permitted by applicable law, Rajmahal will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms is intended to exclude rights or liabilities that cannot legally be excluded.
14. Third-Party Services
Our website may use third-party services including payment providers, courier services, analytics providers, social media platforms, and external websites.
Rajmahal is not responsible for interruptions, policies, or actions of independent third-party providers.
15. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
16. Changes to These Terms
We may update these Terms and Conditions from time to time.
Any updated version will become effective when published on Rajmahal.pk.
Continued use of the website following an update constitutes acceptance of the revised Terms.
17. Governing Law
These Terms and Conditions will be governed by and interpreted according to the applicable laws of Pakistan.
Any disputes will be subject to the jurisdiction of the appropriate courts in Pakistan, unless otherwise required by applicable law.
Share options